Find where yourSOPs disagree.
KeroSOP reads your policies, SOPs and training guides in Chinese and English, finds the instructions that conflict, and shows you both clauses word for word. Your policy owner decides which one is right.
- Direct contradiction直接矛盾
- Outdated instruction过时指引
- Missing step缺失步骤
- Unclear ownership职责不清
- Inconsistent terms术语不一致
- Duplicated guidance重复指引
Not a chatbot.A quality check for therules your staff follow.
Most teams find conflicting SOPs when a customer gets two different answers. KeroSOP finds them first, using the documents you already have and the order of authority you set.
Both
clauses.
Every finding shows the document, version, section, page and exact quote on each side. If we can’t point to it, we don’t show it.
中文
EN
Reads Chinese and English, and compares across them. Quotes stay in the language they were written in.
Zero
Suggested fixes that go live without an approver. Each one stays a draft until someone with authority signs off.
One refund.Three documents.
These three look like they disagree. Only one does. KeroSOP checks who acts, what starts the clock and where the rule applies before it calls anything a conflict.
“Customers may submit new refund requests within 7 calendar days of delivery.”
“客服人员可受理发货后14个自然日内提交的新退款申请。”Potential contradiction
- Why
- Same event (a new request), same stores, both documents active. The languages differ; the rules still clash.
- Next step
- Refund Policy is set as the governing document. Ask the support SOP owner to align Section 2.3.
Seven kinds of problem.Each checked its own way.
Numbers, dates and deadlines are compared by code, exactly. Meaning, exceptions and scope are read by the model, then matched back to the source text before you see anything.
Direct contradiction
Two instructions that can’t both be followed under the same conditions.
Refund window is 7 days in the policy and 14 days in the support SOP.
From uploadto a closed finding.
A fixed pipeline, not a chat window. The same documents give the same findings, so you can test it and trust it.
Upload
Add PDF and Word files in Chinese or English. Tag the owner, department and version, and say which document governs which.
Extract
Each instruction becomes a rule: who does what, by when, under which conditions, and exactly where it came from.
Compare
Only rules about the same action, place and period are compared, across languages. Dates and amounts are checked exactly.
Verify
Every quote is matched against the stored source before a finding reaches your reviewers.
Review
Reviewers confirm, dismiss or mark a valid exception. The document owner drafts the fix.
Rescan
Approved revisions are checked again. A finding only closes when the conflict is actually gone.
We flag it.You decide.
Nothing changes until a person signs off.
KeroSOP suggests wording. Your people decide. Each decision records who made it, when, and against which version of which document. Dismissed findings stay dismissed unless new evidence turns up.
Detected
01 / 08Following SOP-001
- Detected
- Under review
- Confirmed
- Assigned to owner
- Revision proposed
- Approved
- Rescanned
- Verified and closed
Reviewer
Confirms findings, dismisses false alarms, asks for changes.
- Confirm
- Dismiss
- Request changes
Approver
Approves revised documents before they become the active version.
- Approve revision
- Set active version
Auditor
Reads findings, sources and reports. Changes nothing.
- Read only
When a policy changes,we check what it touches.
Upload Refund Policy v3.0 and KeroSOP compares only the changed rules against the guides, templates and training that depend on them, in either language. Older findings are rechecked, never closed automatically.
Refund Policy v3.0
Approved, replaces v2.0
Refund window, was 7 days
14 days
客服操作规程
Customer Service SOP
Section 2.3 already allows 14 days. SOP-001 rechecked.
Now aligned
Refund email template
English
Still tells customers they have 7 days.
Review required
新员工培训手册
Staff training guide
The module 4 quiz answer is still 7 days.
Review required
Built for teams that runon written procedures.
Customer support and BPO
Scripts, escalation rules and service policies that change every month.
Retail and multi-branch
Refund, discount and store rules that drift apart between branches.
Logistics and operations
Procedures with hard deadlines and named owners at every step.
Bilingual teams
Head office writes in English, stores and warehouses work from Chinese copies.
Start withone audit.
Starting prices. The final quote depends on page count and how often you rescan.
Sample audit
See what’s in your documents before you commit.
Rp499.000one time
- Up to 20 documents, Chinese or English
- Every finding with both quotes
- Review call with your policy owner
- PDF report
Business
Keep your library consistent as documents change.
Rp1.490.000per month
- Larger document library
- Rescans when a document changes
- Assignments and approvals
- Full audit history and monthly reports
Find itbefore yourcustomers do.
Send us up to 20 documents, in Chinese, English or both. We’ll walk your policy owner through every finding and the clauses behind it.